The ReunionPlanner.com

General Information (please read entire page):

We cannot accept orders for less than the minimum, which are indicated at the top of each product page.

Confirmations: ALL orders must be reviewed and accepted by customer via fax or email prior to processing.

Combined Pricing: When ordering a combination of different items, quantities cannot be combined for lower pricing.

Pricing Intermediate Quantities: For quantities between the listed quantities shown on our Web Site, we charge the unit rate for the next lower quantity shown.

Telephone Orders: Due to the complexities of the printing business, we will accept telephone (voice) orders, but they must be confirmed by fax or email before we will treat request as a valid order. You are responsible if we proceed with the order and it is filled or printed incorrectly and you have not sent written verification of the order or imprint.

Increase in Order: Any notification of increase received will normally be treated as a separate order and billed accordingly, unless the factory has not yet processed the original order.

Cancellations: Costs incurred for artwork, plates, composition and all work accomplished prior to cancellation will be billed. A minimum charge of $50 for cancellation will apply, unless the order has not been processed in our order entry department.

Non-fulfillment of Orders: We cannot assume liability for non-fulfillment of orders caused by our factory's inability to obtain materials, embargoes, strikes, fires or any other causes beyond our control.

Patents, Copyrights and Trademarks: Customer, by submitting copy for use by us, represents, warrants, and guarantees that its use on the items ordered by ReunionPlanner.com or its agents will not violate any applicable laws including, without limitation, trademark, patent or copyright. Customer agrees to hold harmless, indemnify, and defend ReunionPlanner.com, at customer's expense, with counsel of our choosing, from and against all claims and expenses related to production, distribution, sale, use, or catalog display of such copy. Unless otherwise specifically agreed in writing, customer's order shall constitute customer's consent to ReunionPlanner.com's use, photography, or display of copy or imprinted product for advertising, marketing, or related purposes.

Returned Artwork: If you want your artwork returned, please request specifically that it be returned upon completion of your order.

Return Goods Policy: If an error should occur, the following procedure must be followed:

  • Submit random samples explaining the problem to ReunionPlanner.com, within 10 days of receipt.
  • Do not destroy the shipment. Hold it until we advise you of disposition.
  • NOTE: Most shipping carriers must see shipment if damage has occurred in transit.
  • Returns cannot be accepted after 21 days from date of shipping.
  • If we have erred, we will either replace or credit the order.
  • Freight Claims: Shortages in the number of cartons; or any merchandise damaged in transit: It is the responsibility of the consignee to file the claim. As the shipper, we cannot allow any credit, as we cannot file the claim or collect from the carrier. The legal responsibility passes from us to the customer when the merchandise is consigned to a carrier. We will gladly supply any information and/or copies of documents we may have. All merchandise should be inspected immediately upon arrival. If damage is found, contact carrier for inspection. Inspection must be made within 10 days of delivery in order to place a claim.

    *Disclaimer:

    Products and logos shown on this Web Site (ReunionPlanner.com) appear only to illustrate the basic product and the ability to include messages and art on them. They are never intended to suggest that the imprints were designed by this company, or that the products with these specific imprints are available to any purchaser without the expressed written permission of the owners of the trademark or copyrighted art or copy.

     

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